旅游英語口語就該這么說:第277期 投訴 上錯(cuò)菜

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Oh, I'm very sorry, madam. I'll replace it for you. 噢，非常抱歉，夫人。我這就去換。

I'm terribly sony, madam. I'll get a new one without ice. 非常抱歉，夫人。我去重新拿一份沒有加冰的。

What is this? I didn't order that. 這是什么呀?我點(diǎn)的不是這個(gè)菜o

I am terribly sorry. May I have your order again? I will get it right away. 實(shí)在是太抱歉了。您再講一下您點(diǎn)的菜是什么好嗎?我馬上去換您的菜。