[00:08.12]A Complaint Letter
[00:10.86]To whom it may concern,
[00:13.53]I'm writing this letter to complain about the service I got
[00:17.89]when I had my laptop repaired in your shop yesterday.
[00:22.24]Yesterday morning,
[00:23.49]I took my laptop to your shop for computer maintenance.
[00:27.72]One of your shop assistants,
[00:29.89]whose employee number is 10,
[00:32.82]turned a deaf ear to my requirement
[00:35.92]and disassembled my laptop rudely.
[00:38.90]What's worse,
[00:40.27]the price he charged me
[00:41.83]for the maintenance is twice higher than normal,
[00:44.69]which was quite unacceptable and annoying.
[00:47.86]Finally,
[00:49.04]he didn't even give me the receipt until I insisted for it.
[00:53.54]Frankly speaking,
[00:55.09]I'm so disappointed with the service
[00:57.82]that I'm considering whether to step into your shop again.
[01:01.61]I'd like to suggest that you look into this unsatisfactory issue
[01:07.15]and take steps to prevent similar events in the future.
[01:11.07]I hope that you will consider my suggestion
[01:14.33]and improve your service
[01:16.38]for the sake of the further development of your shop.
[01:19.99]Yours sincerely, Li Ming
[01:22.29]
