英語商務(wù)電子郵件：道歉與補償 Apology and Remedy

道歉與補償 Apology and Remedy

經(jīng)典范文 Model

Subject：Blazer

Dear Mr. Zhu，

I am sorry the blazer we sent you was the wrong size. Such errors are rare, but unfortunately do occur from time to time.We have shipped you another blazer, which you should receive in a day or two.Please use the packing materials and the enclosed prepaid shipping label to send the original blazer back to us.

I hope you will also use the attached coupon, which will give you a 20%discount on your next purchase from our catalog.

Once again, we apologize for our error.

Regards，

Joe Lee

主題：運動夾克衫

親愛的朱先生：

非常抱歉，我們給您寄去的運動夾克衫尺碼不對。這樣的錯誤很少見，但不幸的是它還是會偶爾發(fā)生。我們已經(jīng)給您寄出了另一件夾克衫，您應(yīng)該會在一兩天內(nèi)收到。煩請您用這個郵包的包裝以及內(nèi)附的郵資已付的郵單把原來的那一件夾克衫寄回給我們。

另外還給您奉上優(yōu)惠20%的購物券，我衷心地希望您能在下一次訂貨時使用它。

再次為我們的錯誤道歉。

此致

敬禮！

喬·李