實(shí)用商務(wù)英語 錯(cuò)發(fā)貨物

2　錯(cuò)發(fā)貨物

你將聽到的

打電話告知

I'm calling about the merchandise we ordered from you last month. What we receive is not what we ordered.

貍貓?zhí)?/p>

Right. We ordered A-3's, but the box contained A-1's. We can't use them at all.

裝錯(cuò)床單

Upon unpacking the cases we find that the contents entirely have nothing to do with our order. We ordered tablecloths, whereas the contents are bed sheets. Evidently the goods are wrong.

與提單不符

To our surprise we found that the contents do not agree to Bill of Lading.

你也許會(huì)說

處理結(jié)果

We hope to provide you with good service for many years to come.

努力改正

We have to ask for a compensation to cover the loss incurred as a result of the wrong goods concerned.

發(fā)現(xiàn)不對(duì)

The goods submitted do not correspond with the sample sent.

職場(chǎng)心經(jīng)

當(dāng)賣方被告知錯(cuò)發(fā)了貨物之后，應(yīng)在第一時(shí)間向買方表示歉意，并想辦法及時(shí)通過協(xié)商解決問題。首先，可詢問對(duì)方是否能接受錯(cuò)發(fā)的貨物；如果對(duì)方不能接受錯(cuò)發(fā)的貨物，可請(qǐng)求對(duì)方通過降價(jià)等方式代自己將商品在對(duì)方市場(chǎng)進(jìn)行處理，并馬上安排對(duì)買方所需商品的發(fā)貨工作；如果買方不能代為銷售，可要求對(duì)方將商品發(fā)回并將對(duì)方所需商品及時(shí)發(fā)送給對(duì)方。

必備的詞匯熱身

●　connection [k??nek??n] n.關(guān)系

●　textile [?tekstail] n.紡織品

●　sundry [?s?ndri] n.雜貨

●　handicrafts [?handi:?kr?fts] n.手工藝品

●　represent [?repri?zent] v.代表

●　foreign [?f?rin] adj.外國的

●　prove [pru:v] v.證明

當(dāng)錯(cuò)發(fā)貨物的時(shí)候你會(huì)聽到

I'm calling about the merchandise we ordered from you last month. What we receive is not what we ordered.

我打來電話是關(guān)于我們上個(gè)月從貴方訂貨的事。我們收到的并不是我們訂購的。

Right. We ordered A-3's, but the box contained A-1's. We can't use them at all.

對(duì)，我們訂購的A-3，但箱子里裝的是A-1。我們完全不能用。

We regret to inform you that Case No.9 did not contain the goods we ordered.

我們遺憾地通知貴方，9號(hào)箱非我方訂貨。

Upon unpacking the cases we find that the contents entirely have nothing to do with our order. We ordered tablecloths, whereas the contents are bed sheets. Evidently the goods are wrong.

開箱之后我們發(fā)現(xiàn)內(nèi)容與我們的訂單完全不一致，我們訂的是臺(tái)布，而裝的是床單，顯然是裝錯(cuò)了。

To our surprise we found that the contents do not agree to Bill of Lading.

我們十分驚訝地發(fā)現(xiàn)所裝貨物與提單不符。

當(dāng)錯(cuò)發(fā)貨物的時(shí)候你會(huì)說

1．We hope to provide you with good service for many years to come.

我們希望未來能提供你們最好的服務(wù)。

2．I'm very pleased we were able to get to the bottom of this so quickly.

我很高興能這么快把事情弄個(gè)水落石出。

3．We are very much regret having given you the cause to complaint and assure you that we should do all we can to put matters right.

我們很遺憾致使你方提出索賠，我們保證將盡一切努力改正。

4．We have to ask for a compensation to cover the loss incurred as a result of the wrong goods concerned.

我們不得不申請(qǐng)賠償以彌補(bǔ)由于貨物的錯(cuò)發(fā)而引起的損失。

5．We wish to dispose of the goods that your wrong delivered and request you refund to us our disbursement of the loss incurred.

我們要求降價(jià)處理你方錯(cuò)發(fā)的貨物，并賠償由此而產(chǎn)生的損失。

6．The goods submitted do not correspond with the sample sent.

到貨與惠送樣品不一致。

We received a wrong delivery of 6 dressing tables from you yesterday. We ordered the pine-finished dressing tables, but got a consignment of 6 mahogany-finished ones.

昨天我們收到貴方錯(cuò)發(fā)的6臺(tái)梳妝臺(tái)。我們訂的是6臺(tái)松木面的，但送來的卻是紅木的。

7．You have sent us the wrong goods and we are in urgent need for the goods that we ordered.

貴方將貨發(fā)錯(cuò)，而我方急需所訂貨物。

8．You sent the wrong items. We order the newest model, but you sent us older models.

你們發(fā)錯(cuò)了貨，我們訂的是最新型號(hào)的，但是你們卻發(fā)來了舊型號(hào)。

拓展學(xué)習(xí)

提出異議

A：The goods are not up to the standard stipulated in the contract. We're now lodging a claim with you.

貨不對(duì)版，所以我方提出索賠。

B：Would you mind waiting a few minutes while I check with our Shipping department?

您可以稍等幾分鐘好讓我和我們的貨物部門核對(duì)一下嗎？

Your goods cannot be accepted as they differ from your samples.

貨不對(duì)版，所以我方拒絕接受這批貨物。

The goods we have received do not tally with the sample on which we ordered. We regret to have to return these goods, and shall be glad if you will substitute the right goods for them as early as possible.

我們收到的貨物與訂貨樣品不符。因此我們不得不退貨，希望你方能盡早將正確的貨物發(fā)來調(diào)換。

回應(yīng)對(duì)方

A：How to deal with it in your mind?

你們打算如何處理這個(gè)問題？

B：We'll airfreight the correct printers immediately.

我們會(huì)馬上把正確的打印機(jī)空運(yùn)過去。

We are in the hot water recently, so we took wrong.

我們真的是遇到麻煩的狀況了，才會(huì)出錯(cuò)。

That's an understandable, but regrettable mistake.

這種錯(cuò)誤可以理解，但也很遺憾。

Since it's our error, we'll pay the freight charges.

因?yàn)殄e(cuò)誤是我們?cè)斐傻模覀儠?huì)負(fù)擔(dān)空運(yùn)運(yùn)費(fèi)。

be in hot water遇到麻煩

該習(xí)語的字面意思是“在熱水中”?？梢韵胂竺枋鰧?duì)象身處的環(huán)境一定很惡劣，肯定是遇到了麻煩，所以后來該習(xí)語就被用來表示“遇到了麻煩”之意。例如：I am in the hot water now, I lose some important documents.我遇到麻煩了，我弄丟了很多十分重要的文件。

“遇到麻煩”的其他表達(dá)方式還有：

get into trouble陷入困境，遇到麻煩

He got into trouble now; I should go to help him.

他遇到麻煩了，我得去幫他。

get into a mess遇到麻煩

He won't ask you for help even he got into a mess.

即使他遇到麻煩也不會(huì)找你幫忙。

場(chǎng)景應(yīng)用

由于使用的是過去的舊目錄，所以客戶選錯(cuò)了商品型號(hào)，但是賣方表示了理解并決定給對(duì)方送去正確的商品。

A：We received a wrong delivery of 5 wardrobes from you yesterday. We ordered the pine-finished wardrobes, but got a consignment of 5 mahogany-finished ones.

B：I'm sorry for that. What's your order number?

A：No.107. We ordered from your summer catalogue, Cat No.336.

B：That's it. You have ordered from an out-of-date catalogue. The new one lists the wardrobes you wanted under 705.

A：Oh, I'm sorry.

B：That's all right. It's history. I'll instruct a person to deliver the pine-finished wardrobes tomorrow and pick up the other consignment at the same time.

A：Thank you very much.

A：昨天我們收到你們送來的5個(gè)衣柜，你們送錯(cuò)貨了。我們訂的是5個(gè)松木面的，但送來的是紅木的。

B：發(fā)生這事我很抱歉。你的訂單號(hào)是多少？

A：訂單號(hào)是107，我們是從你的夏季產(chǎn)品目錄上訂的，產(chǎn)品目錄是336。

B：就是這個(gè)問題了。你用的是過時(shí)的產(chǎn)品目錄。在新目錄上，你要的貨品是705.

A：哦，對(duì)不起。

B：沒關(guān)系，都已經(jīng)過去了。我安排人明天把松木衣柜送過去，同時(shí)把紅木的拉回來。

A：謝謝。

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It's history.都已經(jīng)過去了。

和別人造成誤會(huì)時(shí)我們肯定要解釋一下，對(duì)方可能說“都已經(jīng)過去了”，言下之意是他已經(jīng)原諒你了。說成Everything has passed.的話就好鬧笑話了，這樣的中式英語老外當(dāng)然聽不懂了，正確的說法應(yīng)該是It's history.

History是“歷史”的意思，成為了歷史當(dāng)然就是過去的事了，也就不用提了。我們?cè)谔岬侥硞€(gè)人的“生平”時(shí)，可以說life history。

* * *

因?yàn)樾畔⑤斎脲e(cuò)誤，賣方發(fā)送了錯(cuò)誤的商品型號(hào)。核對(duì)信息后，賣方?jīng)Q定馬上發(fā)送正確的商品，并請(qǐng)對(duì)方幫忙將錯(cuò)誤的商品寄回來。

A：We have a problem, sir.

B：What on earth has happened?

A：You remember that we ordered 20 of your TP166 laser jet printers?

B：Of course. We shipped them two weeks ago. Haven't they arrived?

A：That's the problem. They've arrived, but they're the wrong model. You sent the TP164 model. That model is incompatible with our computer system.

B：I'm sorry to hear that. I'll look into it and try to get it corrected for you as quickly as possible. Do you have the invoice number?

A：I have a fax of the invoice right here.

B：Yes, there certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?

A：Not at all. I'm anxious to get this straightened out.（Later…）

B：Well, I've discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse. This resulted in the wrong shipment.

A：That's an understandable, but regrettable mistake.

B：We'll airfreight the correct printers immediately for all the tea in China. And since it's our error, we'll pay the freight charges.

A：That's good of you. My home office will be glad to hear it.

B：I'm very pleased we were able to get to the bottom of this so quickly. Just return the wrong printers sea-freight, and our company will pick up those charges too.

A：Thank you so much.

B：That's all right. We hope to provide you with good service for many years to come.

A：先生，我們有一個(gè)問題。

B：發(fā)生什么事了？

A：您記得我們向您訂購了50臺(tái)TP166激光噴墨打印機(jī)嗎？

B：當(dāng)然，我們?cè)趦蓚€(gè)星期前交運(yùn)了。送到了嗎？

A：?jiǎn)栴}就在這兒。貨已經(jīng)送到了，但型號(hào)不對(duì)。您們交的貨是TP164型。那機(jī)型和我們的電腦系統(tǒng)不兼容。

B：真抱歉。我會(huì)調(diào)查，然后盡快補(bǔ)救。您有發(fā)票號(hào)碼嗎？

A：這兒有一份發(fā)票的傳真。

B：對(duì)，好像的確弄錯(cuò)了，我們不知道怎么運(yùn)錯(cuò)了機(jī)型。您可以稍等幾分鐘好讓我和貨運(yùn)部門核對(duì)一下嗎

A：當(dāng)然可以。我急著想把事情弄清楚。（稍后……）

B：我知道怎么一回事了。我們好像把您賬號(hào)給輸入錯(cuò)了。這一來就使得出貨弄錯(cuò)了。

A：這種錯(cuò)誤可以理解，但也很遺憾。

B：無論怎么樣，我們會(huì)馬上把正確的機(jī)型空運(yùn)過去。因?yàn)殄e(cuò)誤是我們?cè)斐傻模覀儠?huì)負(fù)擔(dān)空運(yùn)運(yùn)費(fèi)。

A：您很周到，我們公司聽到這消息一定很高興。

B：我很高興能這么快就把事情弄個(gè)水落石出，您就把送錯(cuò)了的打印機(jī)用海運(yùn)幫我們退回來。運(yùn)費(fèi)由我們來付。

A：非常感謝您。

B：不要客氣，我們希望未來還能提供給您們最佳的服務(wù)。

* * *

for all the tea in China無論如何，無論怎么（也不）

這條習(xí)語來自17世紀(jì)的英國。當(dāng)時(shí)中國生產(chǎn)的茶葉在英國價(jià)格昂貴，如果是“中國的全部茶葉”（all the tea in China），價(jià)值就無法估量了。不過，這條習(xí)語多用于否定句，意思是“即使把中國的全部茶葉送給我（我也不做某事）”，比喻“無論如何，無論多高的報(bào)酬（也不）”的意思。比如：That man was so rude to me! I wouldn't go back to that job for all the tea in China.（那個(gè)人對(duì)我如此無禮，我無論如何也不會(huì)回去干那個(gè)工作了。）

* * *