The screen is frozen
屏幕鎖定
A: Can you help me? The program is not responding and I don't know what to do.
A:你可以幫我一下嗎?這個程序沒有反應,我不知道怎么做。
B: Look at the icon in the bottom corner of your screen. Is it flashing?
B:看看你屏幕下角的圖標。閃嗎?
A: No. It isn't.
A:不閃了。
B: OK. Try closing down all the files you're not using at the moment.
B:哦。把你現(xiàn)在不用的文件全部關掉。
A: But I can't move the cursor at all. My screen is frozen. What should I do?
A:但是我根本不能移動鼠標。屏幕凍結(jié)了。我該怎么做?
B: Have you tried pressing the Escape key?
B:你按退出鍵了嗎?
A: Yes, but nothing's happened.
A:是,但是沒有一點反應。
B: OK, you’ll need to reboot your machine. Press Control, Alt and Delete at the same time.
B:哦,你需要重啟一下你的機器同時按Control,Alt和Delete鍵。
A: I've never done that before. Will I lose all my files?
A:我以前從來沒有這樣做過。我所有的文件會丟失嗎?
B:You might lose the file you were working on, but don't worry, the help desk can restore it. When did you last take a backup?
B:你正在編輯的文件可能會丟失,但是別擔心,幫助桌面可以幫你修復。你最后一次備份是什么時候?