服務(wù)英語(yǔ)·接待處 情景對(duì)話

服務(wù)英語(yǔ)·接待處 情景對(duì)話

1. 已預(yù)訂房間

C=Clerk (前臺(tái)職員) G = Guest(賓客)

C: Good morning, sir. Welcome to our hotel. May I help you?

早上好，先生。歡迎光臨。我能為您做點(diǎn)什么嗎？

G: Yes. I booked a room one week ago.

是的，我一周前訂過(guò)一個(gè)房間。

* * *

C: May I have your name, please?

請(qǐng)問(wèn)您的名字？

G: John Smith.

約翰·史密斯。

* * *

C: Just a moment, sir. I look through our list. Yes, We do have a reservation for you, Mr. Smith. A city view single room with bath. You've paid 2000 Yuan RMB as a deposit. Is that correct?

稍等，先生。我看一下我們的訂單。是的，我們有一個(gè)您的訂單，史密斯先生。一個(gè)帶浴室的城市全景房。您已經(jīng)支付了2000元的訂金。對(duì)嗎？

G: That's it.

是的。

* * *

C: Would you please fill in this registration card, sir?

請(qǐng)您填一下這張登記單好嗎？

G: Sure. Here you are. I think I've filled in everything correctly.

好的。給。我認(rèn)為我都填好了。

* * *

C: Let me see…Name, address, nationality, forwarding address, passport number, signature and date of departure. Oh, here, sir. You forget to fill in the date of departure. May I fill it in for you? You are leaving on…

我來(lái)看一下……姓名，地址，國(guó)籍，轉(zhuǎn)寄地址，護(hù)照號(hào)碼，簽名和離店日期。哦，這兒，先生。您忘記填寫(xiě)您的離店日期了。我?guī)湍钌虾脝?？您將在……離店？

G: October 24.

10月24號(hào)。

* * *

C: May I see your passport, please? Thank you, sir. Now everything is in order. Your room number is 1107. It's on the 11th floor and your room rate is 500 RMB per night. Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.

請(qǐng)問(wèn)我能看一下您的護(hù)照嗎？謝謝您，先生。現(xiàn)在一切都好了。您的房間號(hào)碼是1107。在11層，您的房費(fèi)是每晚500元人民幣。這兒是您的鑰匙卡，上面有您的一切訂房信息、賓館服務(wù)項(xiàng)目和賓館的規(guī)定。請(qǐng)您隨身攜帶。當(dāng)您在餐廳吃飯或者酒吧飲酒簽單的時(shí)候您需要出示它。

G: Yes, I'll keep it with me, thank you.

好的，我會(huì)隨身攜帶的，謝謝。

* * *

C: I hope you enjoy your stay with us.

希望您在我們這兒住得開(kāi)心。

2. 預(yù)訂房間

C=Clerk (前臺(tái)職員) G = Guest(賓客)

C: Good morning, madam. Can I help you?

早上好，夫人。有什么可以幫您的嗎？

G: Good morning, I want a single room, please.

早上好。我想要一間單人房。

* * *

C: Have you made a reservation?

您提前預(yù)訂了嗎？

G: No, I haven't.

沒(méi)有，我沒(méi)有預(yù)訂。

* * *

C: How long do you want to stay?

您要住多久呢？

G: Three days.

三天。

* * *

C: I'll see what we have, madam. Oh, yes. I can offer you a room on the eighth floor.

我看一下我們還有什么樣的房間，夫人。哦，我們可以提供一間八樓的房間。

G: Fine.

好的。

* * *

C: May I see your passport?

我能看一下您的護(hù)照嗎？

G: Of course. Here you are.

當(dāng)然。給你。

* * *

C: Thank you. Madam. Could you fill in this form, please?

謝謝您，夫人。請(qǐng)您填一下這張表格好嗎？

G: Yes. Here it is.

好的，填好了。

* * *

C: Thank you, here is your key. It's Room 808 on the eighth floor.

謝謝，給您房間的鑰匙。8層808房間。

G: Thank you very much. Good night.

非常感謝。晚安。