怎么進(jìn)行電話會(huì)議

1，電話打進(jìn)去以后先來報(bào)個(gè)名Hello.This is XX.

2，沒人搭理你，那繼續(xù)等待。一般會(huì)議主持者會(huì)打進(jìn)去比較早，基本會(huì)回一句：

Hi, XX.

3，如果有人How are you?那就回一句，I’m good./ I’m fine. Thank you. 教科書上的And you?就別加了。同理，也可以問別人How areyou?

4，組織者看人來的差不多了，就總結(jié)下：We have XX, XX…. I think we can start the meeting.

5，發(fā)現(xiàn)有個(gè)重要的人沒來：Is XX on the line?

6，開會(huì)前組織者會(huì)發(fā)會(huì)議日程，俗稱Agenda，那開會(huì)就按照上面一條條來即可。對于項(xiàng)目會(huì)議來說基本就是各角色匯報(bào)下狀態(tài)，然后對幾個(gè)問題進(jìn)行討論。那么在過狀態(tài)的時(shí)候基本的套路就是，之前干了啥，之后要干啥。

7，開發(fā)人員匯報(bào)狀態(tài)

改bug情況：Thisweek we fixed xx defects. There are still xx issues in dev queue and we willfix them in next build. 或者We canfix x of them. Remaining defects will be delivered to QA next week.

開發(fā)情況：We have finished technical design and next week we will startcoding.

部署情況：Build xhas released to QA last Friday. Totally x defects and enhancements are includedin this build.

8，測試人員匯報(bào)狀態(tài)

測試情況：This week we didfunctional testing / regression testing. Totally x defects are found in thisbuild. We will finish the testing by this Friday.

如果是寫文檔：We are writing test case for x project this week and 50% hascompleted. We have reviewed the test case with developers and BA. Remainingtest case will be done next week.

萬能句：It’s on scheduleso far.

9，之后討論各種問題，因?yàn)榍闆r復(fù)雜，很難歸納。但是基本問題就是圍繞開發(fā)測試項(xiàng)目進(jìn)度等等各個(gè)環(huán)節(jié)出現(xiàn)的問題。(過兩天更新)

10，對方來了一句沒聽清楚，可以說。Sorry, Could you repeat again?

11，兩個(gè)人都說話然后出現(xiàn)搶話后的寂靜：xx，please go ahead.

12，組織者問大家還有問題要討論么：Any questions?可以回：No 或者I’m all set.

13，信號不好有噪音：Excuse me. There are some backgroundnoises. I didn’t catch you. Would you pleasesay it again?

14，掉線了重新返回：Sorry. I just dropped the line.

15，實(shí)在聽不懂時(shí)怎么辦，不能老讓人重復(fù)吧：I think the issue is toocomplicated and I will send an email to you after the meeting.

16，被問到問題結(jié)果答不上來了，別愣著尷尬：I cannot give you the answernow. And I will check it and get back to you later. 或者 I will confirm with xx and send a email to you. 或者I’m not sure and I will doublecheck it after the meeting.

17，對方描述了一個(gè)問題或者交代給自己一件事情，自己最好重復(fù)一下，避免信息丟失或者誤解。