Section A
11. [A] He’ll be able to clean the house in time.
[B] He doesn’t have time to take the woman home.
[C] It should be easy for the guests to find the house.
[D] He needs time to relax before the guests arrive.
12. [A] If the game is held there the team will lose.
[B] If the game is held there the team will win.
[C] It makes no difference since the team will lose.
[D] It makes no difference since the team will win.
13. [A] Her son’s health.
[B] Her son’s studies.
[C] Her son’s poor grades.
[D] Her son’s competence for the job.
14. [A] The shops are not crowded in December.
[B] Many people go shopping despite the cold weather in December.
[C] People don’t like to do shopping in busy shops in winter.
[D] In December people stay at home because of the cold weather.
15. [A] The exam questions were too difficult.
[B] The questions had little connection with the course.
[C] He couldn’t finish the questions within the time allowed.
[D] He found the questions confusing.
16. [A] The movie was inexpensive.
[B] The movie was not worth watching.
[C] He didn’t have time to go to the movie.
[D] The movie lasted too long.
17. [A] He is learning about advertising.
[B] He is the new advertising manager.
[C] He is interviewing the woman.
[D] He is waiting for an interview.
18. [A] The man wants to go to San Francisco.
[B] There are no flights to Los Angeles for the rest of the day.
[C] There are two direct flights to Los Angeles within the next two hours.
[D] If the man board the plane to Los Angeles now, he will have to transfer at San Francisco.
Questions 19 to 21 are based on the conversation you have just heard.
19. [A] A novel about a president.
[B] A political science book.
[C] A listing of election results.
[D] A text for one of his courses.
20. [A] To the manager’s office.
[B] To the paperback section.
[C] To the textbook area.
[D] To the publishers indexes.
21. [A] Only those used in the university.
[B] Only those printed at the university.
[C] Only those currently available from publishers.
[D] Only those in the field of political science.
Questions 22 to 25 are based on the conversation you have just heard.
22. [A] The woman is helping the man study for his class.
[B] They are visiting a factory Kahn designed.
[C] The woman is deciding whether to take history of architecture.
[D] The woman is researching Kahn’s work.
23. [A] Inventing the assembly line.
[B] Building modern factories.
[C] Designing early automobiles.
[D] Reviving classical architecture.
24. [A] Steel manufacturing.
[B] Coal mining.
[C] Textiles.
[D] Transportation.
25. [A] They were a fire hazard.
[B] They were too spread out.
[C] They were designed for efficiency rather than for beauty.
[D] They were difficult to heat.
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (26) ______for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (27) ______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (28) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (29) ______ he or she has a just claim.
Consumers should complain in (30) ______ whenever possible, but if they cannot get to the place of purchase, it is (31) ______ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (32) ______, and especially when the consumer can demonstrate what is wrong with the item in (33)_________. If this cannot be done, (34) ______________________________________..The store manager may advise the consumer to write to the manufacturer. If so, (35) _______________________________________. But if a polite complaint does not achieve the desired result, the consumer can go a step further. (36)_________________________________________________.
Section A
11. W: Look at the mess! And the guests will be here soon!
M: Take it easy. I’ll make sure the house is spotless.
Q: What does the man mean?
【解析】選[A]。男士說他肯定會讓屋子干干凈凈的，也就是他會打掃屋子的，選項[A]符合題意。spotless意為“一塵不染的，干凈的”。選項[B]、[C]誤解了對話中的take it easy。
12. M: Is the next game going to be held at our stadium or theirs?
W: Do you really think it will make much of a difference with a losing record like ours?
Q: What does the woman imply?
【解析】選[C]。女士說對我們這樣一直保持失敗記錄的隊伍來說，比賽在什么地方舉行有很大不同嗎?言下之意是他們的隊伍終將失敗，也就無所謂在什么地方舉行比賽了，故選項[C]符合題意。
13. M: Mum, I got a part-time job at the supemp3arket. Three hours a day weekday and all day Saturday.
W: Congratulations!But are you sure you can handle it? What about homework?
Q: What’s the woman worried about?
【解析】選[B]。母親第一次使用疑問語氣，反映出她對兒子能否兼顧工作和學習的擔心。第二次疑問則突出反映了她對兒子學習的憂慮，故選[B]。
14. W: You see, there are too many people here. Let’s go to some other places.
M: All right. But cold weather in December cannot keep people away from the busy shops.
Q: What does the man mean?
【解析】選[B]。女士說這里人太多了，到其他地方去看看吧。男士說，沒問題，但是12月的冷天也不能阻擋人們來這些熱鬧的商店，言下之意是盡管12月的天氣很冷，逛商店的人仍然會多，故選項[B]符合題意。
15. W: Your exam is over, isn’t it? Why aren’t you cheerful?
M: Oh, I don’t know. It isn’t that the questions were too hard, but I always feel uneasy when the exam doesn’t seem to have much to do with the book.
Q: What was the man’s opinion of the exam?
【解析】選[B]。在but后男士提到試卷與書的聯(lián)系不大時，他就總覺得不安。選項[B] 是對此的同義轉(zhuǎn)述。對話提到...it isn’t that the questions were too hard, 意思是這些問題其實并不難。由此可以排除選項[A]、[D]。[C]項中time(考試時間)在對話中沒有提及。
16. W: What do you think of the movie?
M: It was worth neither the time nor the money.
Q: What does the man mean?
【解析】選[B]。“neither...nor...”結(jié)構(gòu)是對兩個內(nèi)容的否定，也就是說時間和錢花得都不值，言外之意就是這部電影根本不值得一看。
17. M: Good afternoon. I’m Mr. Jackson. I answered your ad for an experienced advertising executive.
W: Oh, yes, Mr. Jackson. Won’t you have a seat? The manager will see you shortly.
Q: What do we learn about Mr. Jackson?
【解析】選[D]。男士來應(yīng)聘廣告上說的有經(jīng)驗的廣告主管職位。女士說經(jīng)理馬上就會見他。關(guān)鍵詞是experienced(有經(jīng)驗的)、see you(會見)，另外前面的ad指報紙上的招聘廣告，后面的advertising executive指的是廣告主管職位，選項[D] 符合題意。
18. M: Excuse me, would you please tell me when the next flight to Los Angeles is?
W: Sure. The next direct flight to Los Angeles is two hours from now, but if you do not mind transferring at San Francisco you can board now.
Q: What can we learn from the conversation?
【解析】選[D]。the next flight、direct flight(直達航班)、transferring(轉(zhuǎn)機，換乘)構(gòu)成了“在機場咨詢航班情況”的特定場景。由女士所說的if you do not mind transferring at san Francisco you can board now可知答案為[D]。
Conversation One
W: Can I help you?
M: Yes, I’m looking for a book on the presidential election system in the United States.
W: Well, all of our textbooks are arranged by subject and course number in the back of the store. Is this a required text for one of the University’s political science courses?
M: No, it isn’t. I’ve already looked through all the political science books in the back, but the ones I saw only had a few pages, at most, on the topic.
W: How about the paperback section? There may be something there.
M: Okay.
W: Or better yet, you should try looking in Books in Print.
M: I’ve never heard of that. What is it?
W: It’s an index that lists all of the books currently available from publishers. If you have a specific book in mind, you can look under the author’s last name.
M: But I don’t.
W: Then look directly under your subject, presidential elections.
M: What happens if I find a book I want?
W: Well, if it’s not in stock, we can order it for you.
Questions 19 to 21 are based on the conversation you have just heard.
19. What is the man looking for?
【解析】選[B]。男士說“I’m looking for a book on the presidential election system...”，后來說到“I’ve already looked through all the political science books”，由此可以推斷，a book on the presidential election system屬于the political science books。因此，他要尋找的是[B] A political science book。
20. Where does the woman first direct the man to?
【解析】選[C]。當男士說需要一本關(guān)于總統(tǒng)選舉體制的書時，女士以為他說的是textbook，于是馬上說“all of our textbooks are ...in the back of the store”。因此，選項[C]符合題干要求。
21. What kinds of books are listed in Books in Print?
【解析】選[C]。女士說“you should try looking in Books in Print”，在男士不知道什么是Books in Print的情況下，女士解釋說，Books in Print是“an index that lists all of the books currently available from publishers”，選項[C]符合題干要求。注意，in print是指“(books)currently available from publishers，正在出售的”;out of print是它的反義詞組，表示“已售完”，也很常用。
Conversation Two
W: Didn’t you write a paper about Albert Kahn last semester?
M: Yes, for my history of architecture class.
W: Oh, I am taking it now and I have to do some research on industrial architecture. I need to read up on Kahn’s factories. So I would like to see what you wrote about them.
M: I don’t think my paper will help; I focus on his classical design like Clements library and office buildings, but you are interested in the modern building he is famous for.
W: Yes he is best known for his factory, especially the auto plants in Detroit. He made a breakthrough in industrial design. You know before his time, factories were so cmp3ped and inefficient but his factory provide enough light and air and open space. So the cars could be assembled in one huge plant.
M: I remember reading that previously, factories had wooden fmp3e and the heavy machinery made the buildings vibrate and there were firehazards too. But when Kahn started to design auto plants around the turn of the century, reinforced concrete had just been invented. Talk about the breakthrough, not only were the buildings sturdy and fireproof but they were cheap to put up too!
W: You seem to know a lot of about his industrial career.
M: Actually even though I wrote about his other works, I did a lot of background reading. Let me see if I can dig up that paper for you. There were some books of articles included in my bibliography that you might want to look up at the library.
Questions 22 to 25 are based on the conversation you have just heard.
22. Why are the students discussing Albert Kahn?
【解析】選[D]。由女士所說的...I have to do some research...I need to read up on kahn’s factories可以推知，女士在研究卡恩的作品，整個對話就此展開。
23. In which is Albert Kahn best known for?
【解析】選[B]。聽音時注意和Kahn 相關(guān)的信息：the modern building he is famous for以及best known for his factory。問題問Kahn因為什么最有名，[B]為該細節(jié)的同義轉(zhuǎn)述。
24. To what industry did Albert Kahn make a major contribution?
【解析】選[D]。聽音時注意提到的行業(yè)。根據(jù)especially the auto plants“汽車車間”及So the cars could be assembled in one huge plant。可推出答案為[D]“運輸行業(yè)”。
25. According to the talk, what was one problem with factories before Kahn’s time?
【解析】選[A]。聽音時注意和建筑缺點相關(guān)的信息，對話中男士提到there were firehazards too。問題問卡恩時代之前的汽車工廠存在的問題，[A]為細節(jié)再現(xiàn)。
答案及解析：
Section C
26.【解析】claim。從manufacturer’s這個所有結(jié)構(gòu)可知所填詞為名詞，而且可以和介詞for搭配。另外，live up to和所填詞構(gòu)成動賓搭配，live up to意為 “遵守(諾言、原則等)，符合”。句中的or表示：faulty和or后面的部分是選擇性并列關(guān)系。那么，consumer買的商品可能有瑕疵或者不像manufacturer標榜得那么好。claim作名詞時常和for搭配，for后面的it指代的是an item。
27.【解析】produce?？涨皐ill限定所填詞為一原形動詞，并在句中作謂語，和results構(gòu)成動賓搭配。主語this action是指上句中的present the guarantee at the store of purchase，在很多情況下，這種方式都比較有效。表示“產(chǎn)生好的效果”的搭配有produce / bring about / bear / give / yield (good) results。
28.【解析】complaint。從in general(一般而言)可知，這句話是對上一句的進一步說明，所填詞很可能和上一句中的關(guān)鍵詞complain有關(guān)，而且作空后settled的賓語。Settle暗含“解決(棘手的或令人不愉快的事情)”。complaint是complain的名詞形式，take one’s complaint意為“抱怨”，等同于complain。
29.【解析】assuming?？涨暗木渥咏Y(jié)構(gòu)已完整，所以本空應(yīng)填一“動詞+ing”，即現(xiàn)在分詞作伴隨狀語。
30.【解析】person。in person意為“親自，本人”，為固定短語?？蘸蟮霓D(zhuǎn)折句but if they cannot get to the place of purchase...to phone or write the complaint in a letter起提示作用。
31.【解析】acceptable?？涨暗腎t is及to phone…表明本空中應(yīng)填一形容詞。考生應(yīng)注意：短文聽寫中若出現(xiàn)It is/was to do結(jié)構(gòu)時，所填詞往往為以able結(jié)尾的形容詞。
32.【解析】fimp3ly。所填詞前面的but表示“盡管…還是…”，所填詞和 politely應(yīng)該詞性相同，但意義相對。短文聽寫中的副詞往往以ly結(jié)尾。
33.【解析】question。in question為固定搭配，意為“正在談?wù)摰?rdquo;，修飾the item。在文章語境中，正在談?wù)摰纳唐芬簿褪穷櫩拖蚪?jīng)理抱怨的商品。
34.【答案】the consumer will succeed best by presenting specific infomp3ation as to what is wrong, rather than by making general statements
【Main Points】the consumer will succeed by presenting specific infomp3ation，but not by making general statements
35.【答案】the consumer should do this, stating the complaint as politely and as fimp3ly as possible
【Main Points】the consumer should do this, stating the complaint politely and fimp3ly
36.【答案】She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights
【Main Points】She or he can threaten to accuse the seller or report the seller to an organization responsible for protecting consumers rights
