英語大贏家:092 售后服務 After Sale Services

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阿美的衣服剛穿了一周就發(fā)現(xiàn)線頭松了。她拿到店里要求退貨，但是事情似乎并沒有預想的那么順利。問題究竟是怎么解決的呢？往下看吧！

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Salesclerk：Can I help you?

May: Yes, I have a complaint to make.

Salesclerk: What's the problem?

May: I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund for this skirt.

Salesclerk: I'm sorry. They are not refundable. But we can exchange it for you, OK?

May: OK.

Salesclerk: Wait for a moment. I think we have another one…Here you go.

May: But this one is blue. Mine is red.

Salesclerk: Sorry, lady. This is the only one we've got now. How about we fix it up for you?

May: That's certainly good. When will it be ready?

Salesclerk: It will be ready tomorrow.

May: That's quick.

Salesclerk: Come along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that.

May: What!

聽看學

售貨員：有什么需要幫忙的嗎？

阿美：恩，我有點意見。

售貨員：有什么問題嗎？

阿美：上周我在你們店里買了這條 裙子。這是什么名牌啊！線頭都松了！不管怎么說，我想要退貨。

售貨員：對不起，它們是不能退的。 但我們可以給您換一條，行嗎？

阿美：好吧。

售貨員：稍等一下。我想我們還有 一件……這就是。

阿美：但這條是藍色的。我的是紅 色的。

售貨員：對不起，小姐。我們現(xiàn)在 只剩這件了。我們幫您補一下怎么樣？

阿美：那好啊。什么時候能補好？

售貨員：明天就能補好。

阿美：那挺快的。

售貨員：那到時候來吧，把這張發(fā) 票帶上。恐怕這一次我們得收您20塊錢。

阿美：什么！

經(jīng)典背誦 Recitation

May: Don't believe in brands. People have so many complaints about them. There was one time I bought a really expensive skirt with a well-know brand, but the stitches came off within a week. When I returned to the shop, the salesperson told me that it was not refundable. Poor service!

生詞小結(jié)

complaint n. 抱怨

brand n. 品牌

stitch n. 線頭

refund n. 退款

fix up 修好，補好

receipt n. 發(fā)票

Grammar 語法小結(jié)

感嘆句

感嘆句一般是用來表示說話時的喜悅、驚訝等情感。英語感嘆句常用“what”和“how”引導，句子其它部分用陳述句語序。

1.“what”引導的感嘆句what +(a/ an)+ adj. +n. +主語+謂語+（it is）.

“what”意為”多么“,用來修飾名詞（被強調(diào)部分），單數(shù)可數(shù)名詞前要加a/an，例如：

What a clever girl May is！多么聰明的阿美呀！

What a funny story it is! 多么有趣的故事呀！

What good children they are!他們是多么好的孩子呀！

2.“how”引導的感嘆句How+adj.(adv.)+主語+謂語+( it is ).

“how”意為“多么”，修飾形容詞或副詞（被強調(diào)部分）。如果修飾形容詞，則句中的謂語動詞用系動詞；如果修飾副詞，則句中的謂語動詞用行為動詞，例如：

How cold it is today! 今天多冷呀！

How well May writes! 阿美寫得多好呀

How hard they are working now! 他們現(xiàn)在干得多么起勁呀！

3.在表示同一意義時，既可用“what”引導，也可用“how”引導

What a hot day it is! How hot a day is! 多么熱的天氣呀！

What a beautiful sunshine it is! How beautiful the sunshine is!多么明亮的陽光呀！

4.感嘆句在表示激動強烈的感情時，口語中常常省略后面的主語和謂語

What red apples! 多么紅的蘋果呀！

How cool！好涼快呀！

How wonderful! 精彩極了！

Do it together 家庭總動員

兩人一組，一方朗誦下面的中文句子，另一方挑選出合適的翻譯。

1.多么好的售貨員??！

2.多漂亮的裙子啊！

3.好傷心??！

4.你穿上這件衣服真棒！

5.好荒唐呀！

1.What the nice salesman he is!

2.How terrific when you wear this skirt!

3.What the beautiful skirt it is!

4.How depressed!

5.How ridiculous it is!