商務(wù)英語詞匯客服：客戶投訴

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MP3下載

https://online2.tingclass.net/lesson/shi0529/0008/8034/22.mp3

https://image.tingclass.net/statics/js/2012

break down :故障
claim :n.(保險(xiǎn))理賠；費(fèi)用申請(qǐng)
complaint :n.抱怨；不滿
criticism :n.批評(píng)
defective :a.瑕疵的；有缺陷的
feedback :n.意見反映
improve :v.改進(jìn)；改善
invalid :a.無效的
price list :價(jià)目表
product quality :產(chǎn)品質(zhì)量
purchase :n.購(gòu)買
refund :n.退費(fèi)
replacement :n.更換
  warranty :n.保固