職場(chǎng)小心機(jī)：多傾聽(tīng)少說(shuō)話能提升業(yè)績(jī)

Good listening skills will help make you a more productive worker. They will allow you to:

良好的傾聽(tīng)能力有助你成為一個(gè)更有創(chuàng)造力的員工。因?yàn)閮A聽(tīng)能力可以：

•better understand assignments and what your boss expects of you;

對(duì)任務(wù)以及老板對(duì)你的期望有更深刻的理解;

•build rapport with co-workers, bosses, and clients since everyone craves understanding;

因每人都渴望被了解，懂得傾聽(tīng)就能與同事，老板以及客戶建立和諧的關(guān)系;

•show support for others;

顯示對(duì)他人的支持;

•work better in a team-based environment;

在團(tuán)隊(duì)合作的環(huán)境中工作更出色;

•resolve problems with customers, co-workers and bosses;

能與顧客，同事，老板一起解決問(wèn)題;

•answer questions; and

能回答各種問(wèn)題;以及

•uncover the true meaning of what others are saying.

發(fā)現(xiàn)他人話語(yǔ)中的真實(shí)含義。

How to Be an Active Listener and Look Like One

如何成為一名表里如一的積極的聆聽(tīng)者?

Many people aren't born with good listening skills. Even those who are great listeners sometimes engage in behaviors that make them appear to not be paying attention. The following tips will help you learn how to be an active listener as well as look like one:

許多人并不是生來(lái)就具有良好的傾聽(tīng)能力。即使那些早已具有這種天賦的人偶爾也會(huì)表現(xiàn)得不那么專注。下面的這些小貼士能幫助你讓自己逐步成為表里如一的積極的傾聽(tīng)者。

Maintain Eye Contact:

保持眼神交流：

When you are looking someone in the eye, you have no choice but to pay attention. And there will be no question about whether you are.

當(dāng)你能直視他人的眼睛，這樣你就肯定能保持注意力了。毫無(wú)疑問(wèn)的，你就是非常專注了。

Don't Interrupt the Speaker:

別人說(shuō)話別插嘴：

Save your questions and comments until the speaker finishes talking and you are able to digest his or her words.

把你的疑問(wèn)和意見(jiàn)留到說(shuō)話人說(shuō)完再提出吧，這樣你就能更好地理解他人的意思。

Sit Still:

坐好別亂動(dòng)：

Fidgeting makes you look bored.

坐立不安會(huì)顯得你很沉悶。

Nod Your Head:

點(diǎn)頭示意：

This indicates to the speaker that you are taking in the information he or she is conveying.

這一個(gè)小動(dòng)作能讓說(shuō)話人得知你有把他/她在傳達(dá)的信息聽(tīng)進(jìn)去。

Be Attentive to Non-Verbal Cues:

細(xì)心留意非言語(yǔ)暗示：

Paying attention to what the speaker doesn't say is as important as being attentive to his or her words. Look for non-verbal cues such as facial expressions and posture to get the full gist of what information the speaker is conveying.

細(xì)心留意說(shuō)話人沒(méi)有用話語(yǔ)表達(dá)出來(lái)的信息，這與用話語(yǔ)表達(dá)的信息同樣重要。留意非言語(yǔ)暗示，比如臉部表情和身體姿勢(shì)，以此充分領(lǐng)會(huì)說(shuō)話人所傳達(dá)的信息。

Lean Toward the Speaker:

身體傾向說(shuō)話人：

You will appear to be, and actually will be, engaged.

這樣你就能看起來(lái)，而且實(shí)際上也會(huì)表現(xiàn)得專注。

Repeat Instructions and Ask Appropriate Questions:

重復(fù)指引內(nèi)容并提出合適的問(wèn)題：

Once the speaker has finished talking, repeat his or her instructions to confirm that you understand them. This is also a good time to ask questions if you have any.

當(dāng)說(shuō)話人結(jié)束發(fā)言了，你可以重復(fù)他的指示說(shuō)明以確保你能理解它們。這也是一個(gè)非常良好的時(shí)機(jī)提出你的疑問(wèn)。

Barriers to Listening

傾聽(tīng)的障礙

Following the tips should help you become a better listener but you should be aware of barriers that might get in the way in some situations. Examples are:

下面的這些小貼士能幫助你成為一位更好的傾聽(tīng)者，但你也應(yīng)該意識(shí)到有可能在某些情況下遇到傾聽(tīng)的障礙。比如下面這些：

•your own biases or prejudices;

個(gè)人的偏見(jiàn);

•inability to understand the speaker because of a foreign accent;

由于說(shuō)話人的外來(lái)口音，無(wú)法理解說(shuō)話人的話語(yǔ);

•inability to hear because of background noise;

背景噪音太大，無(wú)法聽(tīng)清楚說(shuō)話人的話;

•worry, fear, or anger; and

擔(dān)憂，恐懼，或憤怒;還有就是

•a short attention span.

容易走神。

If you are faced with any of these roadblocks, you should try your best to overcome it. For example, if you are having trouble understanding a speaker because of a heavy accent, you can ask him or her to speak more slowly. If background noise is a problem, ask to move to a quieter place. It will take much more effort to conquer your own biases or prejudices but being aware of them is a good place to start.

如果你遇到了這些傾聽(tīng)障礙，你應(yīng)該盡自己所能去克服。比如，如果由于說(shuō)話人的濃重口音而無(wú)法理解他/她的話，你可以請(qǐng)求對(duì)方放慢講話的速度。如果背景噪聲給你帶來(lái)影響，那就找一個(gè)更安靜的環(huán)境。若是個(gè)人的偏見(jiàn)的原因，可能需要花更多的努力來(lái)克服，不過(guò)能意識(shí)到這個(gè)問(wèn)題也是非常好的起始點(diǎn)。