教你10個(gè)職場(chǎng)上的溝通技巧

The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email and social media.

無(wú)論在何種環(huán)境的職場(chǎng)里，有效且得體地與上司，同事以及下屬的溝通都是一門(mén)不可忽視的學(xué)問(wèn)。在數(shù)字時(shí)代的員工必須懂得如何有效地當(dāng)面?zhèn)鬟f和接收訊息，當(dāng)然，通過(guò)電話，郵件和社交媒體等渠道也不例外。

Here are the top 10 communication skills that will help you stand out in today's job market.

下面是10個(gè)短小而精悍的溝通技能，一旦掌握了，你就能在職場(chǎng)中脫穎而出。

1.Listening

1. 用心聆聽(tīng)

Being a good listener is one of the best ways to be a good communicator.

懂得側(cè)耳傾聽(tīng)，是成為好的溝通者的最佳方法。

Through active listening, you can better understand what the other person is trying to say, and can respond appropriately.

通過(guò)積極主動(dòng)地聆聽(tīng)他人的話，你能更容易領(lǐng)略到其他人想表達(dá)的意思，并能給出恰當(dāng)?shù)姆答仭?/p>

2.Nonverbal Communication

2.非言語(yǔ)溝通

Your body language, eye contact, hand gestures, and tone all color the message you are trying to convey.

你的肢體語(yǔ)言，眼神交流，手勢(shì)和語(yǔ)氣都能為你想表達(dá)的訊息潤(rùn)色。

Also pay attention to other people's nonverbal signals while you are talking.

當(dāng)你在說(shuō)話時(shí)，多多留意他人的非言語(yǔ)特征。

Often, nonverbal signals convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth.

因?yàn)橥ǔ?，非言語(yǔ)特征傳達(dá)著一個(gè)人的真實(shí)所想。比如說(shuō)，如果對(duì)方?jīng)]有跟你進(jìn)行眼神交流，那么他/她有可能感到拘謹(jǐn)或試圖隱瞞事實(shí)。

3.Clarity and Concision

3.簡(jiǎn)單明了

Try to convey your message in as few words as possible. Think about what you want to say before you say it; this will help you to avoid talking excessively and/or confusing your audience.

表達(dá)個(gè)人所想時(shí)盡可能言簡(jiǎn)意賅。在表達(dá)前先想好怎么說(shuō)，這樣能夠避免過(guò)度表達(dá)以及使你的聽(tīng)眾感到困惑。

4.Friendliness

4.友好待人

Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in open and honest communication with you. This is important in both face-to-face and written communication. When you can, personalize your emails to coworkers and/or employees - a quick "I hope you all had a good weekend" at the start of an email can personalize a message and make the recipient feel more appreciated.

以一種友好的，人性化的提問(wèn)方式，或者僅僅是一個(gè)微笑，都能促進(jìn)你與同事間建立開(kāi)放且真誠(chéng)的對(duì)話交流。無(wú)論是面對(duì)面的交流還是書(shū)面交流，能做到這一點(diǎn)都很重要。當(dāng)你能夠做到這一點(diǎn)，貼心地在發(fā)送給同事或員工的郵件開(kāi)頭附上“周末愉快!”這樣的話語(yǔ)，能夠使郵件生動(dòng)起來(lái)還能使收件人感到更賞心悅目。

5.Confidence

5.自信心

It is important to be confident in all of your interactions with others. Confidence ensures your coworkers that you believe in and will follow through with what you are saying. Be sure you are always listening to and empathizing with the other person.

當(dāng)你與他人進(jìn)行溝通交流時(shí)，保持自信心是一件至關(guān)重要的事情。自信心能夠使你的同事信服并跟隨你的思路。請(qǐng)確保自己總是保持聆聽(tīng)的態(tài)度以及對(duì)他人的同理心。

6.Empathy

6.換位思考

Even when you disagree with an employer, coworker, or employee, it is important for you to understand and respect their point of view. Using phrases as simple as "I understand where you are coming from" demonstrate that you have been listening to the other person and respect their opinions.

即使你并不同意你的老板，同事或員工，你也得理解和尊重他們的觀點(diǎn)。該怎么說(shuō)?就這么簡(jiǎn)單：“我理解你的出發(fā)點(diǎn)”以表示你有在傾聽(tīng)他們的話并尊重他們的觀點(diǎn)。

7.Open-Mindedness

7. 開(kāi)放的心態(tài)

A good communicator should enter any conversation with a flexible, open mind. Be open to listening to and understanding the other person's point of view, rather than simply getting your message across.

優(yōu)秀的溝通者都能以靈活、開(kāi)放的心態(tài)迎接任何一種交談。以開(kāi)放的心態(tài)聆聽(tīng)并理解他人的觀點(diǎn)，而不是僅僅讓信息在腦海里過(guò)一遍而已。

8.Respect

8.尊重他人。

People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a person's name, making eye contact, and actively listening when a person speaks will make the person feel appreciated.

當(dāng)你能夠表達(dá)對(duì)他人觀點(diǎn)的尊重時(shí)，人們會(huì)更樂(lè)意與你交流。簡(jiǎn)單細(xì)小的動(dòng)作諸如說(shuō)出對(duì)方的名字，眼神交流，以及在別人說(shuō)話時(shí)積極地聆聽(tīng)，都能給對(duì)方留下很好的印象。

9.Feedback

9.反饋

Being able to appropriately give and receive feedback is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well - something as simple as saying "good job" to an employee can greatly increase motivation.

懂得得體地給予和接收反饋意見(jiàn)也是一項(xiàng)重要的溝通技能。經(jīng)理主管們也應(yīng)以采取多種渠道為員工們提供建設(shè)性反饋，有可能通過(guò)電子郵件，電話訪談，或者是每周的狀態(tài)更新等。給予反饋也意味著給予贊揚(yáng)，簡(jiǎn)單的話語(yǔ)諸如“干得漂亮!”會(huì)給員工極大的工作激勵(lì)。

Similarly, you should be able to accept, and even encourage, feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback.

同樣地，你也得懂得恰當(dāng)?shù)亟邮?、甚至是鼓?lì)別人給你的反饋。用心聆聽(tīng)別人給你的反饋，如果對(duì)個(gè)別問(wèn)題不太清楚，可以提出幾個(gè)明確的問(wèn)題，然后努力實(shí)踐這些反饋的意見(jiàn)。

10. Picking the Right Medium

10.使用合適的溝通媒介

An important communication skill is to simply know what form of communication to use. For example, some serious conversations (layoffs, changes in salary, etc.) are almost always best done in person. You should also think about the person with whom you wish to speak - if they are very busy people (such as your boss, perhaps), you might want to convey your message through email. People will appreciate your thoughtful means of communication, and will be more likely to respond positively to you.

還有一項(xiàng)重要的溝通技能，僅僅是懂得選取合適的溝通媒介。比如說(shuō)，某些嚴(yán)肅的會(huì)談(裁員，薪資調(diào)整等)最好當(dāng)面交談。你還得想想你希望與誰(shuí)溝通這些問(wèn)題，如果他們(比如你的老板)很忙，那么你可能得以電子郵件的形式跟他溝通了。他人會(huì)因此欣賞你的貼心的溝通方式，并會(huì)更樂(lè)意積極地給你答復(fù)。