商務(wù)英語(yǔ)播客第94課:接受訂貨

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In this Business English Pod episode, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.

在這節(jié)商務(wù)播客中，我們來(lái)學(xué)下“接受訂貨”的語(yǔ)言，并討論下標(biāo)準(zhǔn)術(shù)語(yǔ)，比如：交貨時(shí)間，支付方法和其他的。

The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided to purchase from Viva. Foxtrotrepresentative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.

對(duì)話(huà)將我們帶回拉斯維加斯的Foxtrot展覽室，F(xiàn)oxtrot是意大利服裝廠(chǎng)Viva美國(guó)的經(jīng)銷(xiāo)商。Viva是連鎖百貨公司的采購(gòu)員，他已經(jīng)決定從Viva購(gòu)買(mǎi)商品。Foxtrot的代表Adrianne和Viva合作伙伴Mario正在討論Bill的訂單。

Before we get started, it’s important to emphasize that this conversation is not really anegotiation, but rather a situation where most parts of the deal are already agreed to. So, in this episode, we’ll be studying vocabulary for summarizing the terms of a typical commercialorder and learning phrases for managing customer-vendor relationships, for example byreassuring the customer to build goodwill.

在課程開(kāi)始前，有必要強(qiáng)調(diào)下這個(gè)對(duì)話(huà)并不是真實(shí)的商務(wù)談判，而是雙方已經(jīng)同意部分交易的情形。所以在這節(jié)課中，我們來(lái)學(xué)習(xí)下接受訂貨的總的術(shù)語(yǔ)。并學(xué)習(xí)下維護(hù)客戶(hù)供應(yīng)商關(guān)系的短語(yǔ)，比如，善意地消除顧客的疑慮。

Listening Questions:

1) When he says, “We operate on a narrow window for deliveries,” what does Bill mean?

2) The term chargeback refers to all or part of a fee being refunded, or returned, to the buyer. For what situation is Bill quite “strict on chargebacks?”

3) When would Bill like the first delivery to be made, and why?