外貿服裝口語 第54期:處理客戶的抱怨之情景對話(1)

[00:00.00]Good morning, sir. Can I help you? 早上好，先生。我能幫忙嗎? [00:03.67]I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint with your samples. 但愿能幫上。我想提一個意見，你們發(fā)來的貨物似乎與你們的樣品不相稱。 [00:12.66]What's the matter? 怎么回事? [00:14.67]It's not what I asked for. 這不是我要的。 [00:17.63]What's wrong with it? 哪不對? [00:19.68]It's not the right material. Really? 面料不對。真的嗎? [00:23.57]The pattern is not right, either. 樣式也不對。 [00:26.76]Let me check out. Oh, sorry, we sent the goods wrong. 讓我查一查。噢，對不起，我們送錯貨了。 [00:31.52]Can you exchange other goods for me? 能給我換其他貨嗎? [00:34.70]Sure. May I see your receipt? 能給我換其他貨嗎? [00:38.16]Of course. Here you are. 當然。給。 [00:40.46]OK. We'll exchange other goods for you. All right. 好的。我們馬上會給您換其他貨。好的。

00:00

00:00

MP3下載 文本下載