商務口語天天說 第154天:怎樣商討索賠事宜

[00:00.44]Mr. Green, I am calling to inform you the goods we received are in bad condition. 格林先生，我打電話想告知您貴方的貨物抵達我方時受損很嚴重。 [00:06.47]Mr. Green, I am calling to inform you the goods we received are in bad condition. 格林先生，我打電話想告知您貴方的貨物抵達我方時受損很嚴重。 [00:12.43]I'm sorry to hear that. 我方對此感到很抱歉。 [00:14.26]We claim for compensation. 我方要求賠償。 [00:18.04]I think after we make an investigation of the matter, we'll consider the allowance. 我想在做了調(diào)查之后我們再決定補償事宜。 [00:24.14]According to the contract, we should offer you the allowance for the next shipment. Yes. 根據(jù)合同我們應該在下次發(fā)貨時給你們補償。是的。 [00:30.22]I think after we make an investigation of the matter, we'll consider the allowance. OK. 我想在做了調(diào)查之后我們再決定補償事宜。好的。

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第一句：Mr. Green, I am calling to inform you thegoods we received are in bad condition.

格林先生，我打電話想告知您貴方的貨物抵達我方時受損很嚴重。

A: Mr. Green, I am calling to inform you the goodswe received are in bad condition.

格林先生，我打電話想告知您貴方的貨物抵達我方時受損很嚴重。

B: I'm sorry to hear that.

我方對此感到很抱歉。

A: We claim for compensation.

我方要求賠償。

第二句：I think after we make an investigation of the matter, we'll consider theallowance.

我想在做了調(diào)查之后我們再決定補償事宜。

A: According to the contract, we should offer you the allowance for the next shipment.

根據(jù)合同我們應該在下次發(fā)貨時給你們補償。

B: Yes.

是的。

A: I think after we make an investigation of the matter, we'll consider the allowance.

我想在做了調(diào)查之后我們再決定補償事宜。

B: OK.

好的。

其他表達法：

按索賠的當事人分類，承包商與業(yè)主之間的索賠，總包與分包之間的索賠。承包商與供應商之間的索賠。承包商與保險公司或運輸公司之間的索賠。

The shipment documents can prove that the goods, when shipped, were in perfect condition.

船務文件可以證明我方貨物在裝船時處于完好狀態(tài)。

Your proposal to settle the claim is satisfactory. We'll take it.

貴方的索賠提議很令人滿意。我們接受。