實(shí)用外貿(mào)口語精選系列情景系列190:貿(mào)易索賠之退貨

Return of goods

退貨

A: The painwork on the body of the cars has become discolored.

汽車上的外漆都褪色了。

B: We have looked into the matter and found it was due to a chemical imbalance in the paint used in spraying the vehicles.

這事我們已經(jīng)調(diào)查了，發(fā)現(xiàn)噴這批車使用的油漆成分比例不當(dāng)。

A: I'll return the goods to you, postage and packing forward.

我把貨退給你們，郵費(fèi)包裝費(fèi)到付。

B: Actually we are taking these models out of production and calling in all those that we have supplied.

事實(shí)上，我們已不生產(chǎn)這一型號的車了，以前供應(yīng)的車也要收回來。

A: That's fine. When do you think we can get the replacements?

那很好。你認(rèn)為什么時候換貨能到?

B: We have contacted our own suppliers and they said the replacements are on their way to us by express train. You should receive them within a week.

我們和供貨商聯(lián)系過了，他們說換貨用直達(dá)火車運(yùn)輸，已經(jīng)發(fā)過來了了，一周內(nèi)就能收到。

A: This is our initial order with which you and we are far from satisfied.

這是我們首次向你們訂貨，結(jié)果很不令人滿意。

B: I apologize for the inconvenience and please permit me to point out that this kind of fault rarely occurs in our fatory. This is the first time, and I promise, it'll also be the last time. Please trust me.

給您帶來了不便，我深感歉意。請?jiān)试S我指出一點(diǎn)，我們的車很少出這類問題。這是第一次，我保證也是最后一次。請相信我們。

詞匯精學(xué)：

1. forward 本文中的意思是“預(yù)約的，貨的，預(yù)定的”

1) adj. 向前的;早的;迅速的

eg. The message may also have a forward and reserve routing paths.

消息也可以具有一個向前的和保留的路由通道。

adv. 向前地;向?qū)?/p>

eg. It is this nameless fear which blocks our efforts to move forward.

它是阻塞我們的努力向前地移動的這種無名的恐懼。

vt. 促進(jìn);轉(zhuǎn)寄;運(yùn)送

eg. The hi-tech has put forward our production this year.

高科技促進(jìn)了我們今年生產(chǎn)的發(fā)展。

n. 前鋒

eg. He is marking their forward closely.

他緊緊盯住他們的前鋒。

2) payment forward 預(yù)付貨款

Buyer must forward payment within 3 days of winning this auction.

買方必須在3贏得了這次拍賣。

短語學(xué)習(xí)：

1. call in 在文中是“ 收回 ”的意思

召集;召來

eg. Do you mind if I call in you this evening?

你不介意今晚我們?nèi)グ菰L你吧?

eg. You may find a new apartment or decide to call in the painters or repair men.

你可能會找到一件新公寓或是決定打電話叫油漆匠或修理工來。

2. far from 遠(yuǎn)非，一點(diǎn)不……

eg. I’m far from content.

我一點(diǎn)也不滿意。