導(dǎo)購(gòu)英語(yǔ)口語(yǔ) 215期:處理投訴
Conversation 1
A: Can I help you?
A：您有事嗎？
B: Yes, we bought twenty electric heaters in your store three days ago. But now two of themare out of work.
B：是的。我們?nèi)烨霸谫F店購(gòu)買(mǎi)了20臺(tái)電暖器，但現(xiàn)在有兩臺(tái)壞了。
A: Oh, I'm so sorry to hear that. Could you tell me the brand?
A：哦，非常抱歉聽(tīng)到這種情況。您能告訴我是什么品牌的嗎？
B: Yes, it's Caihong-150 Electric Heaters.
B：可以，是彩虹牌150型電暖器。
A: What's the matter?
A：什么毛病？
B: The problem is that it doesn't heat after we turn on electricity.
B：毛病出在我們通電后，電暖氣熱不起來(lái)。
A: Please bring the receipt and the warranty card with you. We'll be delighted to repair orreplace them.
A：請(qǐng)您把發(fā)票和保修卡拿來(lái)，我們將很樂(lè)意為您修理或更換兩臺(tái)。
B:Thanks a lot.
B：非常感謝。
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