365天實(shí)用商務(wù)口語 第53期:處理顧客抱怨
先生，有什么問題嗎?
[00:01.37]What's wrong with it?
這個(gè)菜怎么了?
[00:02.23]I'll check your order with the chef.
我會(huì)和主廚核對您點(diǎn)的菜的。
[00:05.19]I'll tell this to the cook.
我會(huì)告訴廚師的。
[00:06.22]We're very sorry for the delay. Please enjoy your lunch.
抱歉耽擱了，請享用您的午餐。
[00:09.22]I'm very sorry to have kept you waiting so long.
很抱歉讓您久等了。
[00:38.30]I'm very sorry for the mistake.
很抱歉弄錯(cuò)了。
[00:39.59]I'm very sorry. I'll bring you another one.
非常抱歉。我會(huì)給您另送一份來的。
[01:22.12]Sorry, I'll change everything for you.
對不起，我給您全部換掉。
[01:27.25]I do apologize for giving you the wrong dish. I'll change it immediately for you.
給您上錯(cuò)了菜，我實(shí)在抱歉。我馬上給您換。
[01:30.43]I'm sorry you're not enjoying it. sir. I'll return it to the kitchen.
先生，很抱歉您覺得不好吃。我把它退回廚房。
[01:35.55]I'll return your soup to the chef.
我會(huì)把您點(diǎn)的湯退給主廚的。
[01:37.48]I'll bring you something else.
我給您取些別的來。
[01:39.23]I'll bring it to you at once.
馬上給您拿來。
[01:43.38]I'm very sorry for not bringing it to you.
很抱歉沒有給您拿來。
[01:44.55]I hope you enjoy it this time.
希望這次您能喜歡。
[02:00.03]There will be no charge for this. It's on the house.
這不用付費(fèi)，由本店請客。
[02:07.27]Here we have some drinks for you to enjoy. K is free of charge to show our apology.
我這兒有些喝的供您享用。是免費(fèi)的，以表達(dá)我們的歉意。
[02:35.00]We'll surely improve the service here.
我們一定會(huì)改善這里的服務(wù)的。
[02:49.18]We are sure to improve.
我們一定會(huì)改進(jìn)的。
[02:52.05]I'm the head waiter and I'd like to apologize for our carelessness.
我是領(lǐng)班，我為我們的粗心道歉。
[02:59.42]We're very sorry to have caused you this trouble.
很抱歉給您帶來這種麻煩。
