外貿(mào)英語一點通第190期:貿(mào)易索賠之退貨

[00:00.01]Return of goods 退貨 [00:02.11]The pain work on the body of the cars has become discolored. 汽車上的外漆都褪色了。 [00:04.49]We have looked into the matter and found it was due to a chemical imbalance in the paint used in spraying the vehicles. 這事我們已經(jīng)調(diào)查了，發(fā)現(xiàn)噴這批車使用的油漆成分比例不當(dāng)。 [00:11.12]I'll return the goods to you, postage and packing forward. 我把貨退給你們，郵費包裝費到付。 [00:14.17]Actually we are taking these models out of production and calling in all those that we have supplied. 事實上，我們已不生產(chǎn)這一型號的車了，以前供應(yīng)的車也要收回來。 [00:19.16]That's fine. When do you think we can get the replacements? 那很好。你認(rèn)為什么時候換貨能到？ [00:22.37]We have contacted our own suppliers and they said the replacements are on their way to us by express train. You should receive them within a week. 我們和供貨商聯(lián)系過了，他們說換貨用直達(dá)火車運輸，已經(jīng)發(fā)過來了了，一周內(nèi)就能收到。 [00:30.04]This is our initial order with which you and we are far from satisfied. 這是我們首次向你們訂貨，結(jié)果很不令人滿意。 [00:34.43]I apologize for the inconvenience and please permit me to point out that this kind of fault rarely occurs in our fatcory. This is the first time, and I promise, it'll also be the last time. Please trust me. 給您帶來了不便，我深感歉意。請允許我指出一點，我們的車很少出這類問題。這是第一次，我保證也是最后一次。請相信我們。

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