脫口說旅游英語口語大全賓館服務(wù)：Dealing with complaints 處理投訴

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Dealing with complaints

處理投訴

1.I'm awfully sorry.

非常對不起。

2.I do apologize.

我向您道歉。

3.I'll make a note of that.

我會(huì)把這件事記下來的。

4.Everything will be taken care of。

一切都會(huì)安排妥當(dāng)?shù)摹?/p>

5.l'm awfully sorry for my carelessness.

對于我的粗心大意我非常抱歉。

6.I understand how you feel and we'll try to do our best to help you.

我理解您的心情，我們會(huì)盡最大努力幫助您。

7.I'll take care of it personally.

我會(huì)親自去解決這件事的。

8.We're trying to Fnd the cause. could you wart a little longer, please?

我們正在查找原因，請您再等一會(huì)兒，好嗎?

9.Please relax. Ill takk care of it according to your request.

請放心，我將按您的要求辦。

10.I'm ure the waitress didn't mean to be rude to you.

我敢肯定服務(wù)員不是故意對您無禮的。

11.They are awfully sorry for the inconvenience.

他們對于由此帶來的不便深表歉意。

12.I'11 attend to it right away.

我馬上處理此事。

13.I'11 report it to the maintenance.

我會(huì)將此事告知維修人員。

14.1I'm awfully sorry!I really ought to have known it better.

很對不起!我真該早就想到的。
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