社交英語口語視頻(初級) 172 抱怨

Sam

Is this Pizza House? We ordered a pizza over an hour ago!

是披薩屋嗎?我們一小時(shí)前訂了一個(gè)匹薩!

Employee

I apologize for that, sir. Can I get your name?

非常抱歉，先生。我能知道你的名字嗎?

Sam

It's Sam Strait.

我是Sam Strait。

Employee

I'm sorry, Mr. Strait, but I can't find your order on our computer.

不好意思，Strait先生，我在電腦上找不到你的訂單。

Sam

What?

什么?

Employee

I think there was an error.

我想是什么地方出錯(cuò)了。

Employee

By some oversight, your order was never recorded.

由于一些疏忽，您的訂單并沒有被記錄下來。

Employee

I don't know who is to blame for this. Do you know who took the order?

我不知道這事該怪誰。您知道是誰接的這個(gè)訂單嗎?

Sam

No, I can't remember. This kind of service is totally unacceptable.

我不記得了。這樣的服務(wù)是完全沒辦法讓人接受的。

Employee

I assure you, Mr. Strait, this kind of thing rarely happens.

Strait先生，我向您保證，這樣的事情很少發(fā)生。

Employee

We'll get a pizza to your house immediately.

我們會立刻送一個(gè)匹薩到你家的。

Employee

We're very sorry for the inconvenience.

給您造成不便，真的非常抱歉。