商務英語口語視頻 (初級)130 A Customer's Complaint

?Good morning, Chang Office Supply customer service, Kelly speaking.

Kelly

How may I help you?

Brian

This is Brian Shell with Naron Packaging.

Brian

I'm calling about an order I placed last Friday.

Brian

It was supposed to arrive this morning, but it still isn't here.

Kelly

I'm sorry to hear that, Mr. Shell.

Kelly

Do you have the order number?

Brian

Yes, it's BT5514R3.

Brian

It's two boxes of printer cartridges.

Brian

The salesperson was Steve,...

Brian

...and he promised me that the order would be here before noon today.

Kelly

I see.

Kelly

BT5514R3, right?

Kelly

We don't seem to have a record of that order in our system.

Kelly

Let me check with the sales department.

Kelly

Would you mind waiting for a moment?

Brian

Well, I'd rather not wait.

Brian

This is the second time this month you've been late with one of my orders.

Brian

Have Steve call me back after you've straightened it out.