業(yè)務(wù)基礎(chǔ)英語(yǔ)口語(yǔ)視頻教程(中級(jí))：33_Listening to Customers

小編導(dǎo)語(yǔ)：該視頻主要講述了有關(guān)傾聽(tīng)顧客意見(jiàn)的內(nèi)容。傾聽(tīng)顧客意見(jiàn)對(duì)企業(yè)而言是至關(guān)重要的。從企業(yè)層面看，顧客滿(mǎn)意度直接影響顧客忠誠(chéng)度，并最終影響企業(yè)的利潤(rùn)水平和競(jìng)爭(zhēng)能力。接下來(lái)咱們一起來(lái)觀看視頻吧！

Social media has made it easier for people to say what they think,..

...and then for companies to actually now hear that...

...because it's created a shared platform.

I think companies that don't listen to their customers shouldn't be in business.

You exist to serve your customers.

If you don't listen to them, then you don't know what they want.

Then, you become irrelevant very quickly.

And now, it's very easy to become irrelevant quickly.

However, it was Henry Ford who said,...

"...Only if I had asked my customers what they wanted,...

...they would have said a faster horse."

In order to have breakthrough change,...

...sometimes you have to take a step back from what the customers are telling you.

They want you to invent or how to improve your product,...

...and then present them with the new thing.