外貿(mào)信函：回應(yīng)投訴　Addressing Complaints

高頻句

Thank you for your letter reporting the problems you have had with your shipment.感謝您在信中描述貨運方面的問題。

I am sorry to hear of the problems you have had with our products.很抱歉我們的產(chǎn)品出了問題。

Please return the entire order to us.請將整單貨退給我們。

We will give you a full refund.我們將會給您全額退款。

We would like to offer you a discount to apologize for your inconvenience.對于給您帶來的不便，我們愿意提供折扣向您表達歉意。

I am sorry that your order was filled incorrectly.我很抱歉您的訂單信息填寫有誤。

We regret the difficulties you have had.對于您所遇到的困難我們深表遺憾。

Thank you for calling our attention to……感謝您提請我們對……的關(guān)注。

信例1

Dear Ms. Stevens，

Thank you for your letter reporting the problems you have had with your shipment. I am sorry that the items you purchased from us proved to beflawed.Please return the entire order to us.We will replace the items immediately and also refund your shipping costs.I am enclosing a certificate good for 10%discount off your next order as a way to apologize for your inconvenience.

Best Regards，

Marlene Chen

感謝您在信中描述貨運方面的問題。我很抱歉我們的貨物有瑕疵。請將整單貨退給我們。我們會立即重新發(fā)貨并退還運費。我會給您的下一訂單予以10%的折扣，以表達我們的歉意。

信例2

Dear Mr. Martin，

Thank you for calling our attention to the pricing error on your order. We regret the mistake in accounting and we are crediting your account with the difference.We look forward to serving you again.

Parker Jones

感謝您提醒我們注意到訂單上的錯誤價格。對此錯誤我們深表遺憾，我們將把差額匯入您的賬戶。期待著再次為您服務(wù)。