英語口語王想聊就聊(昂秀)topics-8.7.2 拒絕對方索賠

7.2 Refuse to to Settle a Claim 答應對方索賠

M: I've something very unpleasant to talk with you. Upon the arrival of the first consignment, it was found that about 50% of the sixty cases of pineapples were leaking.

W: It's rather an unusual case. Have you found the cause of leaking?

M: It’s simply because the tins were damaged.

W: It appears to be the only case to us, that the goods have been damaged on the way.

M: I am sorry to say it's not on the way, but during loading. The tins inside the cases were broken evidently through rough handling.

W: Could you offer us a certificate issued by your Health Department?

M: Certainly. Here you are. Our health authorities said they were no longer suitable for human consumption. I have to remind you that our terms are CIF Hamburg. I hope you would indemnify us for the loss, so it wouldn't be so heavy on us.

W: Now we are prepared to settle the issue with you amicably.

M：我有一些很不愉快的事情要和你說，第一批貨物發(fā)過來的時候，60箱菠蘿中有50%是漏的。

W：通常不會發(fā)生這種情況的，你發(fā)現(xiàn)泄漏的原因了么？

M：很簡單，罐子壞了。

W：看上去只可能是在運輸途中損壞的，這不是我方的過失。

M：很遺憾，我想這不是在途中損壞的，而是在搬運過程中損壞的，箱子里的罐子很明顯是因粗野的搬運造成的。

W：你能提供你們衛(wèi)生部門提供的證明么？

M：當然，給你。我們的衛(wèi)生當局稱它們已經(jīng)不能夠用于人們消費了。我不得不提醒你我們的條款是漢堡的到岸價格。我希望你們可以予以賠償以減輕我們的負擔。

W：我們會積極和善地和你處理這個問題的