1. 書信結(jié)構(gòu)
投訴信是雅思考試中最常見的一種,寫信時應(yīng)該重點包括三個部分。第一部分為自我介紹、投訴事由、自己的感受等;第二部分為投訴的事實與理由,具體描述當時的情形,如人物、時間、地點和原因等。指出具體問題及其所產(chǎn)生的后果;第三部分可分為提出個人要求或者建議,清晰說明讀信人可以做的補救措施,希望有關(guān)部門和人士做出相應(yīng)的改進,以及提出愿望,希望早日得到答復(fù)。
2. 常用句型
1) I am writing to express my dissatisfaction with .
2) There are some problems with that I wish to bring to your attention.
3) I regret to inform you that .
4) You can imagine my disappointment when I discovered that _.
5) You can imagine my feelings when I realized that this would mean .
6) Even though I telephoned you about , .
7) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
8) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
9) We will appreciate your willingness to make up for the loss.