成功人士應(yīng)該如何積極應(yīng)對(duì)壞消息?

There are three things that really good (and successful) leaders do when it comes to bad news:

下面是那些真正優(yōu)秀(成功)的領(lǐng)導(dǎo)者遇到壞消息時(shí)會(huì)做的三件事情：

1. They work on the way they personally react to bad news and make a conscious effort to react positively.

1、他們努力影響人們對(duì)待壞消息的反應(yīng)，致力于讓大家積極正面的對(duì)待壞消息。

2.They create an environment where bad news are welcome. Where people are expected to rise issues as soon as they appear, rather than hiding them. They often create an environment where the consequences for not telling bad news far outweigh the potential consequences of telling bad news.

2、他們將氛圍變得可以讓人們能隨意說(shuō)出壞消息。這種氛圍鼓勵(lì)人們?cè)趩?wèn)題出現(xiàn)時(shí)就立即提出來(lái)，而不是掩蓋問(wèn)題。在這種氛圍下，隱瞞壞消息的后果遠(yuǎn)遠(yuǎn)比說(shuō)壞消息帶來(lái)的潛在后果嚴(yán)重多了。

3. They make sure to celebrate turnaround stories: where people have come up and told the bad news, and were the right actions were taken straight away to contain or eliminate the problem. Sharing these stories will help to create the right environment and will send out the signals that it is not only important to share bad news, but that the reactions and consequences are positive.

3、他們確保大家慶祝“處理壞消息”的優(yōu)良事跡。在這些事跡中，有人說(shuō)出了壞消息，并且采取了正確的行動(dòng)去解決問(wèn)題。分享這些事跡將有助于創(chuàng)造合適的氛圍，并釋放出一種信號(hào)。這種信號(hào)告訴我們不僅說(shuō)出壞消息很重要，積極正面的應(yīng)對(duì)和最終的結(jié)果也同樣非常重要。