何為“軟技能”？

　　畢業(yè)求職的簡歷上，那些證書、成績單等等都是對(duì)專業(yè)技能的認(rèn)證，屬于“硬技能”;而在“自我評(píng)價(jià)”那一欄寫下的“性格外向、勤勞肯干”等語句就屬于對(duì)“軟技能”的描述了。

　　

 

　　Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.

　　“軟技能”是一個(gè)社會(huì)學(xué)術(shù)語，指一個(gè)人的情商(EQ)、個(gè)性特征、社交禮儀、溝通能力、個(gè)人習(xí)慣、友好程度、以及處理人際關(guān)系的樂觀態(tài)度。“軟技能”是對(duì)“硬技能”的補(bǔ)充，后者是就業(yè)和其它活動(dòng)中必須具備的一項(xiàng)技能。

　　Soft skills are personal attributes that enhance an individual's interactions, job performance and career prospects. Unlike hard skills, which are about a person's skill set and ability to perform a certain type of task or activity, soft skills relate to a person's ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace. It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills.

　　“軟技能”是能夠?qū)€(gè)人的社交、職業(yè)表現(xiàn)以及事業(yè)前景有促進(jìn)作用的個(gè)人素質(zhì)。“硬技能”多與一個(gè)人完成某項(xiàng)任務(wù)的專業(yè)技能和能力相關(guān)，而“軟技能”則多指一個(gè)人與同事和客戶有效溝通的能力，在職場內(nèi)外都有廣泛的用武之地。有人認(rèn)為，從長遠(yuǎn)來看，“軟技能”在一些職業(yè)領(lǐng)域的重要性要高于“硬技能”。