新奇事件簿 顧客抱怨酒店沒(méi)無(wú)線網(wǎng)

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A new survey from the Thistle Hotels group reveals that a lack of free wi-fi in hotels is one of the biggest complaints among holidaymakers. Access to free wi-fi is a key requirement for many tourists and travellers when they get away. Many hotel guests are frustrated and fed up with hotels that charge for Internet access. Some hotels set a fee of $30 a day for the service, while others charge up to $10 an hour. The survey asked 2,000 travellers what their biggest peeves were about staying in a hotel. The most common gripe was rude and unfriendly staff, with 69 per cent of those questioned putting this at number one. Second was checking in to find your room is not ready, and third was no free wi-fi.

薊花酒店集團(tuán)的一項(xiàng)新的研究表明缺少免費(fèi)無(wú)線網(wǎng)是顧客抱怨最多的問(wèn)題。對(duì)于旅行者來(lái)說(shuō)，免費(fèi)無(wú)線網(wǎng)是他們的主要要求。許多酒店顧客對(duì)無(wú)線網(wǎng)收錢這一做法非常惱火。許多酒店設(shè)定的每天上網(wǎng)費(fèi)用是30美金，有些酒店每個(gè)小時(shí)的上網(wǎng)費(fèi)高達(dá)10美金。這項(xiàng)研究在住酒店什么最使他們惱火問(wèn)題上詢問(wèn)了2000名游客。最讓人討厭的是無(wú)禮的工作人員，有69%的受訪者都把這一項(xiàng)放在了第一位。排在第二位的是發(fā)現(xiàn)入住時(shí)房間還凌亂不堪，第三位是沒(méi)有免費(fèi)無(wú)線網(wǎng)。

The survey revealed that 51% of hotel guests believed free wi-fi to be crucial. It ranked higher than the hotel having a swimming pool and being close to a city's major sites and attractions. A Thistle Hotels spokesman said: "It's crazy to think that, in 2014, hotel chains are still charging for wi-fi." Toni Repetti,a hotel management professor said luxury hotels charge for wi-fi access because they know their customers will pay. He said the reason many budget hotels provided free wi-fi is because their guests are more "price-sensitive". They have to offer it for free to stay competitive. Meanwhile, international journalists covering the Sochi Olympics are complaining about there being no Internet at all in their rooms.

研究表明有51%的游客認(rèn)為沒(méi)有網(wǎng)絡(luò)是最嚴(yán)重的問(wèn)題。沒(méi)有網(wǎng)絡(luò)比酒店擁有游泳池，毗鄰城市主要景點(diǎn)還重要。薊花酒店發(fā)言人稱：“在2014年，很難想象還有連鎖酒店對(duì)無(wú)線網(wǎng)收錢。”酒店管理教授托尼·瑞佩蒂稱奢華酒店對(duì)無(wú)線網(wǎng)收錢，因?yàn)樗麄冎李櫩蜁?huì)付錢。他說(shuō)廉價(jià)酒店提供免費(fèi)無(wú)線網(wǎng)的原因是這些顧客在金錢上更加敏感。他們不得不用免費(fèi)來(lái)變得更有競(jìng)爭(zhēng)力。同時(shí)，報(bào)道索契冬奧會(huì)的國(guó)際記者稱房間里沒(méi)有網(wǎng)絡(luò)。