服務(wù)英語(yǔ)·抱怨和意外 脫貧詞庫(kù)

服務(wù)英語(yǔ)·抱怨和意外 脫貧詞庫(kù)

1．抱怨投訴相關(guān)人員：

男侍應(yīng)生：waiter

女侍應(yīng)生：waitress

餐廳男領(lǐng)位員：host

餐廳女領(lǐng)位員：hostess

餐廳領(lǐng)班：headwaiter

餐廳預(yù)訂員：reservation clerk

宴會(huì)部經(jīng)理：catering/banquet manager

餐廳主管：restaurant supervisor

餐飲部經(jīng)理：food and beverage manager

2．抱怨涉及內(nèi)容：

不新鮮：stale

敗壞：spoil

倒胃口：dull one's appetite

反胃：upset one's stomach

粘牙：stick to one's teeth

投訴：complain

索賠：claim

名譽(yù)：reputation

對(duì)……感到煩惱：be annoyed with

出故障：out of order

3．店家回復(fù)抱怨涉及詞匯：

對(duì)……負(fù)責(zé)的：responsible

許諾，保證：promise

規(guī)章：regulation

合理的：reasonable

不能接受的：unacceptable

解決投訴：settle complains

采取行動(dòng)：take actions

本店饋贈(zèng)：on the house

以示歉意：with the compliments

名副其實(shí)：live up to the name

調(diào)查此事：look into the matter